Welcome to our FAQs. Find all most frequently answered questions in this list

Is it possible to return products?

Products can be returned within 30 days after receiving them, however only in their original packaging and without having been opened and used. We cannot take back and refund used products due to hygiene reasons. For more information please take a look at our refund policies.

Why has my product not arrived yet?

We are very sorry about the delayed delivery. Please send us your name or shipping number on support@natalies-cosmetics.com and we will get back to you ASAP.

How long does the delivery take within Germany?

1-3 working days and delivery is free of charge.

How do you choose your ingredients?

Natalie (being a medical doctor) and the companies chemist, both use their knowledge, to examine clinical studies and research: ingredients, pH levels, ingredient concentrations and ingredient combinations, to create effective, science-based body care. They always stay on top of the latest scientific research and are eager to create the most effective products for their customers. Learn more about our ingredients here.

Are your products vegan? Do you test on animals?

We are 100% VEGAN and would NEVER test on animals!

Where are your products made?

Our products are 100% made in Germany.

What kind of texture do your products have?

Better Aging, Glow, Purity and Smooth are all Lotions and Hydration is a Gel.

Can I use the products on my face?

All our products are safe and effective to use on your face, but it really depends on your skin. It is more of a marketing claim, to suggest that body products cannot be used on the face, especially if they are made of the same high quality standards, as the face products are.

The face, shoulders, back and bottom have the most oil glands, thus we recommend the Purity Lotion, as blemishes frequently occur here. The Glow and Better Aging Lotion, are perfect for regions frequently exposed to the sun (arms, chest, back). The Smooth Lotion is great for regions that are often prone to ingrown hair, such as the legs, genital region and armpits. The Hydration Gel is perfect for your entire body.

One might suffer from pigmentation on the body, but not on the face, thus one does not 'need' the same treatment for these two regions. The same goes for dehydration, ingrown hair or acne- all of these concerns may appear on the body, but not on the face. Please feel free to send us a message, if you have any questions or concerns.

How often should I apply your products?

All acid and retinol based products, such as: Better Aging, Purity and Smooth are best applied at night (followed by SPF on the next day). You can also use them in the morning, if you are covering up/not going outside. So using them once per day is totally sufficient. 

The hydration gel can be used as you wish. We recommend 1-2 uses per day.

The glow lotion can be used as you wish. We recommend 1-2 uses per day.

Apart from hydration, which you can use as often as you wish, we would not recommend to use any of the other products more often than 3 times a day as it might not bring any additional affect or even cause irritation.

Always do a patch test before applying a product, in order to detect irritation. All acid/retinol based products may cause peeling of the skin.  Do not use the products on compromised skin. This is totally normal and gives you that desired smooth feeling. Reduce the application frequency, if you feel that the product is too strong for your skin.

How much product should I use?

For the entire body, we recommend an apple-slice (8th or a 6th) amount.

What makes your products unique?

We are a young, female founded, German Doctor Brand from Munich which ONLY uses active, science-backed ingredients to solve your skin 'issues'. Additionally, we put a strong focus on sustainability on all production levels. Everything packed in stylish design and packaging. Our vision is to create products for every skin concern possible using science-based ingredients that actually work, while keeping our focus on creating a sustainable, young and stylish brand. This makes us unique. 

Are you a sustainable brand?

We try our best to minimize waste and use recycled and 100% recyclable materials for our bottles and packaging. For example, our bottles are made up of 50% recycled-HDPE, our packaging is made of recycled Paper, water-based ink is used for the printing and we use biodegradable glue to close the shipping boxes. We avoid unnecessary leaflets and print directly on the shipping boxes. We have chosen 300ML bottles, as it is more environmentally friendly than smaller alternatives that run out quicker, cause more waste due to high order frequencies and thereby also higher CO2 emissions with every additional shipment.

In terms of press relations, we only send samples after the blogger/journalist has made specific requests, so no unnecessary promotion sendouts are shipped and product is wasted.